Refund and cancellation policy
We aim for no contracts and no pressure. This policy explains how cancellations and refunds work. Your proposal or agreement sets the exact terms for your project.
Key points
- Terms are agreed in writing before work starts.
- Monthly services can be cancelled with the notice period in your agreement.
- Third-party costs and work already delivered are not refundable.
Monthly services
SEO, social media, paid media and similar monthly services can be cancelled according to the notice period in your agreement. Please tell us in writing. Fees for the current billing period remain payable.
One-time projects
For projects such as websites, payments may be made in stages. If you cancel part-way, you pay for the work completed up to that point. Any deposit covers the planning and work started.
What is not refundable
- Ad spend already used, and fees paid to third parties, such as domains, hosting, themes, plugins, stock assets and software.
- Work that has already been delivered and approved.
Quality concerns
If something we delivered does not match the agreed scope, tell us within the support period in your agreement, such as the 30-day support included with web development. We will fix it at no extra charge.
Refund requests
To request a refund or cancel a service, email contact@fulfillit.pk with your name, project and reason. We reply within 24 hours and review each request fairly. Approved refunds are returned to the original payment method where possible.
Questions
If you are unsure about your terms, email contact@fulfillit.pk and we will explain them.
Questions about this policy?
Email contact@fulfillit.pk, or message us on WhatsApp, and we will help.